Our team of experts meet to review and evaluate your current IT infrastructure and to get to know more about your business. Knowing what you do helps us to create a personalized plan for your company, which we then will review with you. This will include what we see as “Pain Points,” which are areas of vulnerability.
You get your own team of techs. We walk you through everything you need for a successful, swift, on-boarding experience. This includes detailed documentation of your on-site setup so when your staff calls in to our support line, we know your system to assist you on the spot.
MAINTENANCE, DATA BACK-UP,
24/7 REMOTE AND ONSITE SUPPORT
We manage your systems behind the scenes on an ongoing basis, so that you can work without being interrupted. Our proactive care; such as patching and updating, as well as data backup, security and recovery are key to creating a strong and seamless infrastructure with a goal of 100% up time so you can focus on growing your business.
CHECK-IN AND ASSESSMENT
Our vCIO team of Pros visit your office on an ongoing basis as part of our Net-Admin service to go over any new or existing needs you may have. We also schedule monthly calls with you.
We provide enterprise-grade technology and expertise that’s built for you. White glove deployment, implementation, and management means your organization is covered end-to-end. In a fully-managed capacity, MagicDesk provides:
– Private cloud infrastructure as a service
– Desktop as a service for flexibility AND security
– Remote helpdesk
– Hardware as a service
We effectively become your IT department, doing so in a way that saves time, money, and mitigates risk by professionalizing the way that IT is implemented, deployed, and managed on an on-going basis. All this, for a predictable + transparent per user rate.
Steve Ferman, CEO
Is an established leader in the technology space, with 38 years of experience serving many industries in the areas of network cloud, infrastructure, security, data protection and disaster recovery/preparedness.
Steve successfully built, led, and sold two companies – Compunite Computers and Cloud Nation. These companies were built on referrals from Networking. As a certified Blockchain expert and Network Engineer, Steve has been ranked in the Top 250 entrepreneurs in the country shaping the managed services industry for five consecutive years.
Steve is a frequent speaker and panelist at industry summits such as New Jersey State Bar Association, MSP Alliance; The New York Security Software Industry Association, and the Financial Managers Society, and has been quoted in NJ Law Journal, IT World, Channel Insider, and VAR Magazine, among others.
Steve proudly served in the United States Marine for five years. He holds HIPAA Compliance Awareness, HIPAA Security Certifications and is an MCSE, MCP, and Certified Blockchain expert.
With close to 15 years of technical experience, we strive to provide the ultimate solutions for our clients while maintaining exceptional customer service. We make every attempt to exceed industry standards and stay on top of the ever-evolving world of technology.
Our ultimate goal is “white-glove” customer service. Our experience not only comes from a single source of technical support but from a melting pot of training from other Providers in the industry. We understand how the space performs and in turn, are able to provide customized service that best supports our clients.
Burr Ridge, IL
At WIN Connectivity our solutions enable secure, reliable and clear communications for IoT, Manufacturing automation, Public Safety, Educational Connectivity (K12 and Higher Ed) and Smart City | Smart Building applications.